Crisp
Per-workspace live chat and shared inbox with omnichannel messaging.
Crisp is a customer messaging platform that bundles a website chat widget, shared inbox, omnichannel messaging (WhatsApp, Instagram DMs, SMS, email), AI chatbot, knowledge base, and ticketing into a single workspace. Pricing is unusual for the category: Crisp charges a flat fee per workspace rather than per seat, which can save real money for small support teams that would otherwise pay per-agent on Intercom, Zendesk, or Help Scout. The Free tier supports 2 agents with unlimited conversations, while paid tiers Mini ($45/mo, 4 agents), Essentials ($95/mo, 10 agents), and Plus ($295/mo, 20+ agents) layer on email channels, omnichannel inboxes, AI credits, automation, and white labeling. AI credits sit on top of the workspace fee and meter automated conversations.
- Category
- Live chat
- Free plan
- Yes
- Plans
- 4
- Verified
Plans & pricing
Headline prices for each Crisp tier, captured from https://crisp.chat/en/pricing/ on .
Free
2 agents, unlimited conversations, forever free
- Team seats
- 2 agents
Included
- Website chat widget
- Shared inbox
- Mobile apps (iOS, Android)
- Chat SDKs
- Contact forms
- Basic integrations
- Unlimited conversations
Not on this plan
- Email inbox
- Custom email domain
- Chat triggers
- Private notes
- AI chatbot
- Workflow automation
- Omnichannel inbox
- Knowledge base
- Ticketing system
Mini
Per-workspace flat $45/mo
- Team seats
- 4 agents
Included
- Everything in Free
- Email inbox
- Custom email domain
- Chat triggers
- Private notes
- Shortcuts
- Unlimited data retention
- About $5 of AI credits (90 automated conversations)
Not on this plan
- Omnichannel inbox (WhatsApp, Instagram, SMS)
- AI chatbot
- Knowledge base
- Workflow automation
- Routing rules
- Analytics
- Ticketing system
- White labeling
- 100+ integrations
14-day free trial. Flat per-workspace pricing, not per-seat.
Essentials
Omnichannel inbox, AI chatbot, knowledge base
- Team seats
- 10 agents
Included
- Everything in Mini
- Omnichannel inbox (WhatsApp, Instagram DMs, SMS)
- AI chatbot
- Knowledge base
- Workflow automation
- Routing rules
- Analytics
- About $25 of AI credits (450 automated conversations)
Not on this plan
- Ticketing system
- 100+ integrations
- White labeling
- Unlimited task automations
- Advanced analytics
14-day free trial. Flat per-workspace pricing.
Plus
Best Value
- Team seats
- 20 agents (20+)
Included
- Everything in Essentials
- Ticketing system
- 100+ integrations
- White labeling
- Unlimited task automations
- Advanced analytics
- About $75 of AI credits (1,350 automated conversations)
14-day free trial. Marked Best Value on the pricing page. Flat per-workspace pricing.
Where Crisp earns its price
- Per-workspace flat pricing is rare in this space and saves real money for 4 to 10 agent teams compared with per-seat competitors
- Generous Free plan with 2 agents and unlimited conversations, not a token tier
- Omnichannel inbox unlocks at Essentials with WhatsApp, Instagram DMs, and SMS in one view
- Built-in AI chatbot with included AI credits on every paid plan
- Clean modern UI compared with the older Intercom feel
Where it falls short
- Per-workspace pricing means agent count caps create awkward upgrade jumps (Mini to Essentials goes from 4 to 10 agents)
- Fewer enterprise governance features than Zendesk or Freshdesk
- AI credits stack on top of the workspace fee rather than being fully bundled
- Smaller integration ecosystem than Intercom
Best for
- SaaS startups and small teams that want chat and email in one tool
- E-commerce stores that want WhatsApp and Instagram DM unified with web chat
- Companies migrating off Intercom for cost reasons
Not for
- Solo operators (the Free plan already covers them)
- Enterprises with strict procurement and SSO requirements (HIPAA and SAML are not headline features)
- Teams that need deep ticket-form customization
Alternatives to Crisp
Tools we cover in the same space.
Common questions
- Does Crisp have a free plan?
- Yes. Crisp offers a free tier. 2 agents, unlimited conversations, forever free
- How much does Crisp cost?
- Crisp starts at Free. Plan prices captured April 30, 2026.
- What plans does Crisp offer?
- Crisp ships 4 plans: Free, Mini, Essentials, Plus. Each plan's anchor price, included features, and limits are listed above. Pricing reflects the snapshot captured on April 30, 2026.
- What are the alternatives to Crisp?
- We track 1 in-spine alternative to Crisp with verified pricing: help-scout. See the ranked /alternatives/crisp page for the full list with derived verdict tags.
Source: https://crisp.chat/en/pricing/ · last verified · capture method: manual
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