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Intercom pricing for your team size
Intercom prices per seat across three paid tiers: $29/seat Essential, $85/seat Advanced, $132/seat Expert. No permanent free tier; 14-day trial covers each paid tier. Fin AI Agent is a standalone product at $0.99 per outcome, not included in the per-seat math below.
- Essential
- $29/seat/mo
- Advanced
- $85/seat/mo
- Expert (SSO + HIPAA)
- $132/seat/mo
- Verified
Monthly cost by team size
Each row is a team-size benchmark. Each cell is the per-month cost for that tier at that team size, billed monthly. Fin AI Agent outcome charges layer on top of these subtotals at $0.99 per autoresolved conversation.
| Team size | Essential | Advanced | Expert |
|---|---|---|---|
| 1 seat | $29/mo | $85/mo | $132/mo |
| 5 seats | $145/mo | $425/mo | $660/mo |
| 10 seats | $290/mo | $850/mo | $1,320/mo |
| 25 seats | $725/mo | $2,125/mo | $3,300/mo |
| 50 seats | $1,450/mo | $4,250/mo | $6,600/mo |
| 100 seats | $2,900/mo | $8,500/mo | $13,200/mo |
Annual cost by team size
12 × monthly per seat × team size. Intercom's published prices don't show an annual discount; verify directly with sales for negotiated annual contracts at 25+ seats where margin exists.
| Team size | Essential | Advanced | Expert |
|---|---|---|---|
| 1 seat | $348/yr | $1,020/yr | $1,584/yr |
| 5 seats | $1,740/yr | $5,100/yr | $7,920/yr |
| 10 seats | $3,480/yr | $10,200/yr | $15,840/yr |
| 25 seats | $8,700/yr | $25,500/yr | $39,600/yr |
| 50 seats | $17,400/yr | $51,000/yr | $79,200/yr |
| 100 seats | $34,800/yr | $102,000/yr | $158,400/yr |
If the per-seat math is now the dominant invoice
At 10+ seats Intercom's per-seat ratchet is meaningful. Crisp's per-workspace flat ($45 / $95 / $295) and Help Scout's lower per-user rate ($25 / $45 / $75) are the cost-driven escape hatches. We've published curated migration guides for both: Intercom to Crisp (chat-first / cost-reduction) and Intercom to Help Scout (email-first / cost-reduction). See our help-desk leaderboard for the archetype-matched comparison if you're choosing fresh.
Common questions
- What does Intercom cost for 5 seats?
- Intercom Essential at 5 seats is $145/mo ($1,740/yr); Advanced at 5 seats is $425/mo; Expert at 5 seats is $660/mo. The table below shows the math at every team-size benchmark. Note: Fin AI Agent is metered separately at $0.99 per outcome and isn't included in these per-seat totals.
- What does Intercom cost for 25 seats?
- Essential at 25 seats is $725/mo ($8,700/yr); Advanced at 25 seats is $2,125/mo; Expert at 25 seats is $3,300/mo. At this team size the per-seat ratchet is the dominant cost; verify whether Advanced's workflow features or Expert's SSO/HIPAA are load-bearing before paying the upgrade premium.
- Does Intercom offer annual billing discounts?
- Per the public pricing page, Intercom's published per-seat prices are the same monthly and annual ($29 / $85 / $132 across Essential / Advanced / Expert). A 14-day free trial covers every paid tier. Negotiated annual contracts above 25 seats may include discount; verify directly with sales rather than budgeting from the published rate.
- Is the Fin AI Agent included in these prices?
- No. Fin AI Agent is a standalone product priced at $0.99 per outcome with a monthly minimum, layered on top of any Intercom plan. If your team plans to use Fin for autoresolve, budget for $0.99 per resolved conversation in addition to the per-seat cost shown above. Fin can also run independently of an Intercom seat plan, but the bundled flow is the typical setup.
- Is there a free Intercom plan?
- No permanent free tier. Intercom offers a 14-day free trial across Essential, Advanced, and Expert. Past the trial you commit to a paid tier or churn. Crisp's free plan (2 agents, unlimited conversations) and Help Scout's free plan (5 users, 1 inbox) are the closest in-spine alternatives if you need a permanent free path.
- Intercom vs Help Scout or Crisp at this team size?
- At 5-25 seats Intercom is roughly $4-7 more per seat than Help Scout ($29 vs $25 entry; $85 vs $45 advanced) and substantially more than Crisp's per-workspace flat ($45 / $95 / $295 regardless of seat count). The choice is workflow-shaped: Intercom is messenger-first with the largest support-tooling integration ecosystem; Help Scout is email-first / shared-inbox; Crisp is omnichannel / per-workspace. See /best/help-desk-for-startups for the archetype-matched comparison, /migrate/intercom-to-crisp for chat-first cost-driven migration, or /migrate/intercom-to-help-scout for email-first migration.
Source: https://www.intercom.com/pricing · last verified
Per-seat math assumes uniform-tier pricing across all seats on a single plan. Intercom's enterprise / Company contracts may negotiate different per-seat rates not reflected here. Verify directly with sales for contracts above 25 seats, when SSO / HIPAA / SOC 2 / Premier Onboarding is load-bearing, or when Fin AI Agent outcome volume is large enough to be its own line item. The Fin-outcome rate is $0.99 with a monthly minimum, layered on top of the per-seat pricing in this calculator.